Terms and Conditions

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES. . By using this site, you signify that you agree to be bound by these Terms of Service Agreement.

1. Overview

This Terms of Service Agreement (this “Agreement”) is entered into by and between Orenna Wellness and you and is made effective as of the date of your use of this website (“Site”) or the date of electronic acceptance. This Agreement sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”). Services Agreements and additional policies apply to certain Services and are in addition to (not in lieu of) this Agreement. In the event of a conflict between the provisions of a Services Agreement and this Agreement, the provisions of the applicable Services Agreement shall control. If you disagree with any part of these Terms of Service Agreement, do not use our website or purchase any product or service.

The terms “we”, “us” or “our” shall refer to Orenna Wellness. The terms “you”, “your”, ” User”, “browser of the Site”, “customer” or “client” shall refer to any individual or entity who accepts this Agreement. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits. The “Waiver” means the Health and Safety Waiver. The “Website” means https://www.orennawellness.com.

Contract – Your contract is with Orenna Wellness. A binding contract is only entered into when payment for a session, event, workshop, course, retreat, training programme has been received and confirmed by us.

These Terms of Service Agreements should be read with the Health and Safety Waiver. All clients are asked to agree to these Terms of Service Agreement, Privacy Policy and the Waiver upon booking a session, event, workshop, course, retreat or training program held by Orenna Wellness. By booking into any Orenna Wellness service(s), whether online or Face-to-Face, you agree to these Terms of Service Agreement, Privacy Policy and the Waiver. If you disagree with these terms and conditions, do not book any service with us.

We have attempted to make this document as clear and transparent as possible.  If you require any clarification, please email us at [email protected] before making a booking, purchasing any product or using this website, and we will endeavour to answer your query.

2. Registrations

  • Registrations for bookings must be made via email through the bookings team, whose usual office hours are 9:00 a.m. to 5:00 p.m. Monday through Saturday.
  • We do not take bookings over the phone.
  • By placing an order, you confirm you have read and accepted our Terms of Service Agreement.
  • A place is only guaranteed by receipt of full payment.
  • No booking is final until full payment is received.
  • We reserve the right to cancel any booking where payment is not received.
  • Once we receive payment, you will receive a confirmation email with the booking details. It is your responsibility to ensure you have received this message. If you do not receive this message, please get in touch with the bookings team as soon as possible ([email protected]).
  • The fees for a private session, event, workshop, course, retreat, or training programme can be paid by cash or Bank transfer.
  • A private session, event, workshop, course, retreat or training programme can be booked up to 18 months in advance.
  • The fees for a private session or workshop are due in full 10 days before the starting date (first date).
  • Fees for an event, course, or training programme must be paid in full by the first day of the event, course, or training programme, 28 days before.
  • A retreat fee must be paid in full 3 months before the first day of the retreat.
  • A private session, event, workshop, course, retreat or training programme is non-transferable.
  • Upon registering with us, you must accept our health and safety waiver. This is mandatory, along with disclosing your injuries or medical conditions. This waiver applies to all services taken with us.

3. Sessions

  • Session passes
    • 1-time session is valid for 3 weeks from the date of purchase;
    • Five sessions pass, valid for 8 weeks from the date of purchase.
  • Sessions will automatically be deducted from your session pass, or you can purchase individual sessions with a Bank Payment (Stripe) or cash.

4. Gift Card

Gift cards cannot be refunded or exchanged. If you have any questions, don’t hesitate to get in touch with us.

5. Restrictions

All sessions, events, workshops, courses, retreats, training programmes and gift cards sold by Orenna Wellness have an expiration date and are not transferable.

6. Class Size

  • All private sessions are to a maximum size of 3 yogis, for yourself or your friends and family (Maximum of 3 people).
  • An event, workshop, course, retreat or training programme is to a minimum size of 1 yogi. However, suppose an event, workshop, course, retreat or training programme needs to be cancelled because of a lack of bookings. In that case, we will endeavour to notify you as soon as possible and to accommodate you in an alternative event, workshop, course, retreat or training programme. If that is not possible, we will refund you all fees paid.
  • Our clients are over 18 only unless they are attending with a parent or guardian, and a consent form for under-18s is signed by a parent or guardian.

7. Streaming / Online

When we offer Live online / Streamed sessions we will do our very best to ensure everything runs smoothly. However, should we experience technical difficulties, problems or issues which prevent access to the live streaming or the recording of a session, we will do our best to facilitate you, if possible, with access to another online session.

8. Face-to-Face

  • We will continue to offer sessions, events, workshops, courses, retreats, and training programmes in person as long as possible. However, if government regulations and guidelines change and we are prevented from offering in-person classes, ALL sessions, events, workshops, courses, retreats, and training programmes will be transferred to LIVE ONLINE sessions, events, workshops, courses, retreats, and training programmes.
  • We cannot offer refunds under the circumstances explained above.
  • We aim to start all our sessions, events, workshops, courses, retreats or training programmes on time.
  • Orenna Wellness reserves the right to refuse entry to any sessions, events, workshops, courses, retreats or training programmes.

9. Missed Session Policy

  • Yogis are very welcome to make up missed sessions (subject to availability) within 3 weeks by accessing a recorded online class.
  • Missed sessions cannot be used as credit.
  • Missed sessions are non-transferable; you must attend the same session booked for. However, if there is not an equivalent online option, we will offer you access to one of our online yoga and meditation sessions.
  • All payments are non-refundable for any reason. Under NO circumstances are refunds given for missed sessions, including, but not limited to holidays, old injuries, new injuries, illness, family illness, travel delays, missing buses, work issues, arriving after the class has begun and changing your mind.
  • A late arrival is considered a missed session; it will be charged as if attended. Late arrivals will not be let in after the session has started. Late entrance can cause disruption to the other clients, and it may also be unsafe, for example, if you have missed the warm-up.

10. Cancellation Policy

  • The cancellation policy applies to all users. In the rare instance a refund is made, a 20% administration charge will be applied. All payments are non-refundable or transferable for any reason.
  • Private Session / Workshop:
    • Can be rescheduled or cancelled without penalty if a request is made via email ([email protected]) 10 days prior to start; no-refunds, only credit will be returned and added to your Orenna Wellness account to be used within 3 weeks.
    • A re-scheduled or cancelled appointment cannot be re-scheduled or cancelled more than once. There will be no refund nor credit after a session has been changed once.
    • No refund, re-schedule or credit into your account is given if cancelled within 10 days of start or once the session starts.
    • No refunds will be given for expired unused sessions, no credit will be into your Orenna Wellness account, and no extensions will be made.
    • No refund for no-show.
  • Event / course / retreat / training programme:
    • From the day after you pay for your event, course, retreat or training programme, we offer a cooling-off period of 14 days. You can change your mind for any reason and request to cancel your event, course, retreat or training programme during this cooling-period. We will refund this amount to you, less the administration fee of 20%. Refunds can take 5-10 days to reach your account.
    • If the cooling period falls within 28 calendar days of the event, course or training programme start date or if has already started; it will be a strict no refund policy under these circumstances as we will be unable to fill your place. No exceptions will be made for any reason. If you wish to cancel, we will do this without a refund. No refund will be given nor credit will it be returned to your Orenna Wellness account.
    • If the cooling period falls within 3 months of the retreat start date or if has already started; it will be a strict no refund policy under these circumstances as we will be unable to fill your place. No exceptions will be made for any reason. If you wish to cancel, we will do this without a refund. No refund will be given nor credit will it be returned to your Orenna Wellness account.
    • No refund for no-show.
    • With event, course, retreat or training programme, it is not possible to miss a date & carry it over. All dates on the event, course, retreat or training programme are booked at the time of purchase.
    • Although we make every effort to promote and fill our event, course, retreat or training programme, we reserve the right to cancel any event, course, retreat or training programme at any time. If you book on to an event, course, retreat or training programme that is subsequently cancelled by us, we will endeavour to find a suitable alternative (subject to client’s approval) or a refund will be provided.
  • Orenna Wellness reserves the unconditional right to suspend, withdraw, terminate, amend or restrict access entirely or to some parts of the session, event, workshop, course, retreat or training programme, to you at any time immediately without notice for any reason and without liability to you.
  • Orenna Wellness undertakes to advise you of any cancellation as soon as possible. If a teacher is taken ill or is unable to teach due to an emergency, Orenna Wellness will use its best endeavours to find a suitable replacement teacher. If this is not possible, you will receive a full refund.
  • We reserve the right to not grant you access to any service and no refunds nor credit will be given. Possible actions which could lead to this action (this list is not exhaustive):
    • You break or are not fully complaint with our standards;
    • There are ongoing or frequent complaints from other clients who attend the same session, event, workshop, course, retreat or training programme;
    • You make either defamatory comments or slanderous remarks about Orenna Wellness, either verbally or written within the public domain;
    • You act aggressively towards a member of Orenna Wellness team or other clients;
    • You have not complied with any part of these Terms of Service Agreement (including not making payment of a session, event, workshop, course, retreat or training programme fees);
    • You have breached confidentiality or infringement of our intellectual property rights by you or a third party.

11. Certification

A Course or Teaching Certification is given where full payment has been received and full attendance and participation has taken place, continuous assessment standards are met and the student demonstrated an aptitude and ability to teach.

12. Private Session Policy

  • Please arrive/become available 15 minutes before your session starts.
  • Orenna Wellness reserves the right to refuse entry or proceed with a private session.
  • Yoga mats and props can be available upon request and availability.
  • Music—We will provide a wide selection to help you energise or relax; however, some people may find it distracting; therefore, the choice of having or not having music will be up to the client.
  • Late arrivals will not be allowed entry into any session that has started already.
  • Space recommendations:
    • It must be a well-ventilated room, clean and organized.
    • Lighting: Natural light is ideal, but the right lamps can change the feeling of your room. Rechargeable battery-powered candles can create an ambience without creating a fire hazard.
    • Roughly 21 square feet (2 square meters) for every client, depending on their height. This estimate considers a two-by-six-foot mat (60 cm x 180 cm mat dimension).
    • Temperature: set the temperature to your comfort level.
    • Access to a plug socket for
      • An essential oil diffuser will bring scent into the space. It works by emitting essential oils into the air; this means you can inhale and absorb the benefits into your body, which can aid relaxation, enhance your senses, and support your well-being. An essential oil diffuser is included only with the purchase of an aromatherapy pass.
    • Cleansing – prepare your surroundings with incense such as cone, coil, bamboo, and powder incense. It will help you to focus during the session by creating a calming and relaxing atmosphere. The smell is one of the most powerful senses; for this reason, burning incense is a powerful way to enhance your environment. A note on safety – use caution when handling flames, and never keep incense sticks within reach of children, pets, and babies. Use within a ventilated but not windy area to prevent ash from scattering.

13. Shop Policy

  • Orenna Wellness can refund customers if we have been informed within 14 days of purchase with a valid receipt and all goods are unused and in saleable condition.
  • Customers have 28 days to return the goods once we have been told, with a valid receipt, that all goods are unused and in saleable condition.
  • As soon as we receive your request, we will start working on resolving your issue. We will contact you if we need additional information about your order. Returns and credits may take longer due to researching the best resolution for your order. We will be in touch as soon as we finish our investigation. Replacements are normally sent as soon as possible, and credits may take until we receive your order and inspect for damages.
  • The purchaser is responsible for shipping expenses and risk, as well as for proper packaging of merchandise. Furthermore, purchases will be subject to a 20% restocking fee if merchandise is not returned in the original condition. All damages, defects, or non-compliance must be reported within 14 days of receipt of merchandise. Please let us know immediately if you received a defective or damaged item.
  • Yoga mats can only be returned if they are still in their packaging.
  • All sale items are final sales.

14. Modification of Agreement, Site or Services

  • Orenna Wellness may, in its sole and absolute discretion, change or modify this Agreement and any policies or agreements which are incorporated herein at any time, and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications have been made shall constitute your acceptance of this Agreement as last revised. If you disagree with being bound by this Agreement as last revised, do not use (or continue to use) this Site or the Services.
  • In addition, Orenna Wellness may occasionally notify you of changes or modifications to this Agreement by email. It is, therefore, essential that you keep your account (“Account”) information current. Orenna Wellness assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address. In addition, Orenna Wellness may terminate Your use of Services for any violation or breach of any of the terms of this Agreement by You. ORENNA WELLNESS RESERVES THE RIGHT TO MODIFY, CHANGE, OR DISCONTINUE ANY ASPECT OF THIS SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION PRICES AND FEES FOR THE SAME, AT ANY TIME.

15. Eligibility; Authority

  • This Site and the Services are available only to individuals or entities (” Users”, ” Clients”, “Customers”) who can form legally binding contracts under applicable law. By using this Site or the Services, you represent and warrant that you are (i) at least eighteen (18) years of age, (ii) otherwise recognized as being able to form legally binding contracts under applicable law, or (iii) are not a person barred from purchasing or receiving the Services found under the laws of the United Kingdom or other applicable jurisdiction.
  • Suppose you are entering into this Agreement on behalf of a corporate entity. In that case, you represent and warrant that you have the legal authority to bind such corporate entity to the terms and conditions contained in this Agreement, in which case the terms “you”, “your”, “User” “client” or “customer” shall refer to such corporate entity. If, after your electronic acceptance of this Agreement,
  • Orenna Wellness finds that you do not have the legal authority to bind such corporate entity; you will be personally responsible for the obligations contained in this Agreement, including, but not limited to, the payment obligations. Orenna Wellness shall not be liable for any loss or damage resulting from Orenna Wellness’s reliance on any instruction, notice, document or communication reasonably believed by Orenna Wellness to be genuine and originating from an authorized representative of your corporate entity. Suppose there is reasonable doubt about the authenticity of any such instruction, notice, document or communication. In that case, Orenna Wellness reserves the right (but undertakes no duty) to require additional authentication from you. You further agree to be bound by the terms of this Agreement for transactions entered into by you, anyone acting as your agent and anyone who uses your account or the Services, whether or not authorized by you.

16. Your Account

In order to access some of the Services, you will have to create an Account. You represent and warrant to Orenna Wellness that all information you submit when you create your Account is accurate, current and complete, and that you will keep your Account information accurate, current and complete. If Orenna Wellness has reason to believe that your Account information is untrue, inaccurate, out-of-date or incomplete, Orenna Wellness reserves the right, in its sole and absolute discretion, to suspend or terminate your Account. You must notify Orenna Wellness immediately of any breach of security or unauthorized use of your Account.

17. General Rules of Conduct

  • You acknowledge and agree that:
    • Your use of this Site and the Services will comply with this Agreement, any applicable Services Agreement or policy that may apply to your Services and all applicable local, state, national and international laws, rules and regulations.
    • You will not use this Site or the Services in a manner (as determined by Orenna Wellness in its sole and absolute discretion) that:
      • Is illegal, or promotes or encourages illegal activity;
      • Promotes, encourages or engages in the exploitation of children or any activity related to the proliferation of child sexual abuse material (CSAM);
      • Promotes, encourages or engages in terrorism, violence against people, animals, or property;
      • Promotes, encourages or engages in any spam or other unsolicited bulk email or computer or network hacking or cracking;
      • You agree not to do anything that does or may interfere with the proper working of the site, including but not limited to tampering with or hacking into the site or the servers on which it resides;
      • Violates the Fight Online Sex Trafficking Act of 2017 or similar legislation or promotes or facilitates prostitution and/or sex trafficking;
      • Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity;
      • Interferes with the operation of this Site or the Services found at this Site;
      • Contains false or deceptive language or unsubstantiated or comparative claims regarding Orenna Wellness or Orenna Wellness’s Services;
      • You will not perform any false, abusive or fraudulent activity.
    • You will not copy or distribute any part of this Site or the Services in any medium except where expressly authorized by Orenna Wellness.
  • You may download and print content from our Site only for private, personal and non-commercial use.
  • You will not re-sell the Services for a commercial purpose, including any of Orenna Wellness’s related products and services, without Orenna Wellness’s express prior written consent.
  • You agree not to reproduce, distribute, modify or re-post our content on another site, frame or mirror our site or link to our site without our prior written consent.
  • You grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post, or submit to us. To avoid doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications and feedback with us for any purpose whatsoever, to the fullest extent permitted by law.
  • You agree to provide government-issued photo identification and/or government-issued business identification as required for identity verification when requested.
  • Using the Orenna Wellness website, you accept the inherent security implications of dealing online. You will not hold Orenna Wellness responsible for any security breach unless Orenna Wellness’s negligence has caused such breach.
  • You are aware that Orenna Wellness may, from time to time, call you about your account and that, for any such call(s), you may be subject to call recording and, at this moment, consent to the same, subject to any applicable laws and our restrictions and obligations thereunder, including, where permissible, to record the entirety of such calls regardless of whether Orenna Wellness asks you on any particular call for consent to record such call. You further acknowledge and agree that, to the extent permitted by applicable law, any such recording(s) may be submitted as evidence in any legal proceeding in which Orenna Wellness is a party. Further, by providing your telephone or mobile number, you consent to receive marketing telephone calls from or on behalf of Orenna Wellness that may be initiated by an automatic telephone dialling system and/or use an artificial or prerecorded voice. You understand that providing consent is not a condition of purchasing any good or service from Orenna Wellness. Similarly, by providing your mobile number, you consent to receive marketing text messages from or on behalf of Orenna Wellness that may be sent by an automatic telephone dialling system. You understand that providing consent is not a condition of purchasing any good or service from Orenna Wellness. Message and data rates may apply.
  • Without limiting any of the rights set forth elsewhere in this Agreement, Orenna Wellness expressly reserves the right to deny, cancel, terminate, suspend, or restrict future access to this Site or any Services or Products to any User (i) whose Account or Services were previously terminated or suspended, whether due to breach of this or any other Agreement or any Orenna Wellness policy, or (ii) who otherwise engages or has engaged in inappropriate or unlawful activity while utilizing the Site or Services (as determined by Orenna Wellness in its sole and absolute discretion).
  • Suppose your purchase or activity/behaviour in any session, event, workshop, course, retreat, or training programme shows signs of fraud, abuse or suspicious activity. In that case, Orenna Wellness may cancel any service associated with your name, email address or account and close any associated Orenna Wellness. If Orenna Wellness, at its sole discretion, determines that any activity has been conducted fraudulently, Orenna Wellness reserves the right to take any necessary legal action. You may be liable for monetary losses to Orenna Wellness, including litigation costs and damages. Please contact us to contest the cancellation of Services or the freezing or closure of an account.
  • You agree not to post, email, or otherwise make available content:
  • That is unlawful, harmful, threatening, abusive, harassing, defamatory, libellous, invasive of another’s privacy, or is harmful to minors in any way;
  • That is pornographic or depicts a human being engaged in sexual activities or exposing sexual organs unfitting for the Service;
  • That harasses, degrades, intimidates or is hateful toward an individual or group of individuals based on religion, gender, sexual orientation, race, ethnicity, age, or disability;
  • That suggests a discriminatory preference based on race, colour, national origin, religion, sex, familial status or handicap (or violates any state or local law prohibiting discrimination based on these or other characteristics);
  • That violates employment opportunity laws, including but not limited to stating in any advertisement for employment a preference or requirement based on race, colour, religion, sex, national origin, age, or disability;
  • That impersonates any person or entity, including, but not limited to, an Orenna Wellness employee, or falsely states or otherwise misrepresents your affiliation with a person or entity (this provision does not apply to content that constitutes lawful non-deceptive parody of public figures);
  • That includes personal or identifying information about another person without that person’s explicit consent;
  • That is fraudulent, false, deceptive, misleading, deceitful;
  • That infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party or content that you do not have a right to make available under any law or contractual or fiduciary relationships;
  • That constitutes or contains “affiliate marketing,” “link referral code,” “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or unsolicited commercial advertisement;
  • That constitutes or contains any form of advertising or solicitation if posted in areas of Orenna Wellness social media, www.orennawellness.com, or emailed to Orenna Wellness users who have yet to indicate in writing that it is ok to contact them about other services, products or commercial interests. That includes links to commercial services or websites, except as expressly permitted;
  • That advertises any illegal service or the sale of any items, the sale of which is prohibited or restricted by any applicable law;
  • That contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • That disrupts the normal flow of dialogue with an excessive amount of content (flooding attack) to the Service or that otherwise negatively affects other users’ ability to use the Service;
  • Or that employs misleading email addresses, forged headers, or otherwise manipulated identifiers to disguise the origin of content transmitted through the Service.
  • Additionally, you agree not to:
  • Contact anyone who has asked not to be contacted;
  • “Stalk” or otherwise harass anyone;
  • Collect personal data about other users for commercial or unlawful purposes;
  • Post irrelevant content, repeatedly post the same or similar content or otherwise impose an unreasonable or disproportionately large load on our infrastructure;
  • Attempt to gain unauthorised access to Orenna Wellness’s computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of the Service or Orenna Wellness;
  • Or use any form of automated device or computer program that enables the submission of content on www.orennawellness.com without such content being manually entered by the author thereof (an “automated posting device”), including, without limitation, the use of any such automated posting device to submit content in bulk, or for automatic submission of content at regular intervals.

18. Dress Code & Etiquette

  • Clients should wear clothing appropriate for their yoga practice.
    • It should be comfortable and allow freedom of movement, with flexible bottoms like yoga pants, leggings, or shorts.
    • Appropriate upper body coverage. No baggy shirts; wear a top that won’t hang over your head when you are upside down. In other words, when you bend over, it should cling to your body rather than fall away from you.
    • No swimwear or dirty clothes.
    • Yoga is practised barefoot. Footwear should be removed prior to any session, as instructed by your teacher. The feet have sensory receptors and many muscles, and as yoga involves a lot of movement, including the individualized movement of the toes, arches, and heels, barefoot is the most optimal way to practice. Wearing socks during yoga is acceptable; however, they may interfere with the spiritual ‘grounding’ element of the practice.
  • Etiquette – accepted social behaviour or conduct in any session, event, workshop, course, retreat or training programme held by Orenna Wellness:
    • Be punctual;
    • Sign in and turn off all electronics;
    • Be aware of the space you take. Place your mat or sit in zigzag formation; stagger yourself so that the person behind you clearly views the teacher throughout the session.
    • Please mind your personal hygiene and go easy on Perfume, eau de parfum, eau de Cologne, eau fraiche, or any other eau de Toilette.
    • During the session, stay centred and don’t chat. It’s time to turn inward. Chatting during a session is distracting and even dangerous when teaching challenging poses. By staying focused, you will feel calmer and more confident.
    • During relaxation, observe and practice silence; this final stage is where your practice assimilates and is infused into your body, mind, and spirit. It resets your body temperature, calms the central nervous system, and brings the breath back to normal, leaving you rejuvenated and revitalised.
    • Clean up: If you created a puddle of sweat, wipe it with your towel. Roll up your mat and return any used props.
    • Be kind to others.

19. Availability of Website/Services

Subject to the terms and conditions of this Agreement and our other policies and procedures, we shall use commercially reasonable efforts to attempt to provide this Site twenty-four (24) hours a day, seven (7) days a week basis. You acknowledge and agree that from time to time, this Site may be inaccessible or inoperable for any reason including, but not limited to, equipment malfunctions; periodic maintenance, repairs or replacements that we undertake from time to time; or causes beyond our reasonable control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. You acknowledge and agree that we have no control over the availability of this Site on a continuous or uninterrupted basis and that we assume no liability to you or any other party with regard thereto.

20. Intellectual Property Rights

  • Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.
  • We protect the Service (sessions, events, workshops, courses, retreats and training programmes, including website content) to the maximum extent permitted by copyright laws and international treaties. The content displayed on or through the Service is protected by copyright as a collective work and/or compilation, according to copyright laws and international conventions. We prohibit any reproduction, modification, creation of derivative works from or redistribution of the site or the collective work, and/or copying or reproducing the sites or any portion thereof to any other server or location for further reproduction or redistribution without the express written consent of Orenna Wellness.
  • You further agree not to reproduce, duplicate or copy content from the Service without the express written consent of Orenna Wellness and agree to abide by all copyright notices displayed on the Service. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code from the Service. Without limiting the previous, you agree not to reproduce, duplicate, copy, sell, resell or exploit any aspect of the Service for any commercial purposes.
  • Orenna Wellness and variations of our name, logos, and materials displayed on www.orennawellness.com constitute trademarks, trade names, service marks or logos (“Marks”) of Orenna Wellness or other entities. You are not authorised to use any such logos. Ownership of all such logos and their goodwill remains with Orenna Wellness or those other entities.

21. Licence to use Website

You may view, download and print pages or other content from the website, provided that: (a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system. (b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

22. Limitation of Liability

  • The information on this website is provided free of charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and its information. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy, nor do we commit to ensuring that the website remains available or that its material is kept up-to-date.
  • Parts of the website link to external websites, and other external websites may link to this website. Orenna Wellness is not responsible for the content of any external websites.
  • We do not guarantee or warrant that any material available for downloading is free from infection, viruses, trojans and/or other contaminating codes.
  • Under no circumstances shall Orenna Wellness be liable for direct, indirect, incidental, special, consequential or exemplary damages (even if you told Orenna Wellness of the possibility of such damages) resulting from any aspect of your use of www.orennawellness.com or the Service.
  • In addition, we will not be held liable if damages arise from the use or misuse of www.orennawellness.com or the Service, from an inability to use it, or from the interruption, suspension, modification, alteration, or termination of it.
  • Orenna Wellness will not be held liable concerning damages incurred because of other services or products received through or advertised in connection with www.orennawellness.com or the Service or any links on www.orennawellness.com or the Service, as well as because of any information or advice received through or advertised in connection with www.orennawellness.com or the Service or any links on orennawellness.com.
  • We try to update our site regularly, so we may have to suspend access, service or functionality occasionally without notice. If required, we may have to close our site indefinitely. We will not be liable if, for any reason, our site is unavailable at any time or for any period. As Information or data transmitted to or from our site passes over public telecommunications networks, we can’t promise that the operation of our site will be secure, confidential, uninterrupted or error-free.
  • The information on this website is for general information purposes only and is not intended to be comprehensive or constitute professional medical advice. The information should not be relied on or treated as a substitute for specific medical or health advice. Orenna Wellness accepts no responsibility for loss that may arise from accessing or relying on information contained on this website.
  • Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, death or personal injury caused by our negligence or any other liability that cannot be excluded or limited under applicable law.
  • We;
  1. exclude all terms, conditions and warranties implied by custom, the general law or statute, or which cause any part of this Agreement to be void (non-excludable condition);
  2. limit our liability to you for breach of any non-excludable Condition to the total amount paid by you under this Agreement;

23. Indemnity

You agree to indemnify and hold all Orenna Wellness employees, its owners, successors, service providers and suppliers harmless from any claim or demand made against you by a third party arising from content you submit or post on the Service.

24. Disclaimer of Warranties

You agree that using Orenna Wellness and the Service is entirely at your own risk. Orenna Wellness provides the Service on an “as is” or “as available” basis without warranties. We do not give any assurances about the reliability, timeliness, accuracy, and performance of this website and the Service (sessions, events, workshops, courses, retreats and training programmes).

25. Restricted Access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website or our whole website at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password are kept confidential. You accept responsibility for all activities under your user ID or password. We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe us.

26. Marketing Material & Special Offers

  • Some classes are live-streamed. If you do not want to appear on the screen, you must position yourself in a position in the session where you will not be visible.
  • From time to time, Orenna Wellness may use photographs and videos of sessions, events, workshops, courses, retreats, and training programmes in the communal areas for marketing purposes. You will be informed before any video footage or photographs begin to be taken, and we will obtain your consent to do so at that time. Suppose the footage will be taken during a session, event, workshop, course, retreat, or training programme. In that case, the teacher will inform you of this at the beginning of the session, and you will have the opportunity to move your position so that you are not in view.
  • It is your responsibility to make it known that you do not consent to being recorded or your photograph being taken when you are informed. If you do not make it known, it is implied that you are content for this to happen and that you have no objection to the footage being used by Orenna Wellness for marketing purposes.
  • Special offers or promotions are not valid in conjunction or combination with other promotions.

27. Mental and Physical Condition

You should consult a physician before enrolling to practise yoga, meditation or wellness programmes. Otherwise, you assume the risk of your physical condition, past and current medical issues, injuries, illnesses or medication that may affect your ability to take any session, event, workshop, course, retreat or training programme. Sessions, events, workshops, courses, retreats and training programmes offered by Orenna Wellness are not a substitute for medical attention, examination, diagnosis, or treatment. You must notify the teacher of any serious illness or injury before every session. You should not perform any postures to the extent of strain or pain. If you feel discomfort or strain at any time during the session, gently come out of the pose.

28. Variation, Changes & Substitutions

  • We may revise these terms and conditions from time to time. Prices are subject to change without notice. Please check this page regularly to ensure you know the current version.
  • Management may cancel a session, event, workshop, course, retreat, or training programme, substitute or remove teachers, alter session times, or change the days on which they operate.
  • Full refunds are given when we cancel or change the timetable.
  • You can opt to keep credit to your Orenna Wellness account to be used towards the purchase of additional Orenna Wellness sessions, events, workshops, courses, retreats, and training programmes at a later date. Please check the expiry.

29. Pricing and Dates

  • Orenna Wellness reserves the right to change the service timetable and rates anytime throughout the year. All products and services are subject to change. Orenna Wellness reserves the right to make alternations to the timeline, teachers, equipment, terms or service agreements, and ancillary facilities (for example, use of the kitchen) provided to users and, on occasion, with minimal notice. Orenna Wellness will provide 28 days’ notice for any price adjustments before changing.
  • All prices advertised or quoted are per person in pounds sterling unless otherwise shown and are subject to change, up or down, until the booking is concluded.

30. Entire Agreement

  • These terms of the Service Agreement, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our website and supersede all previous agreements.
  • You agree to use our site by these terms of the Service Agreement only for lawful purposes and in a way which does not infringe on the rights of anyone or restrict or inhibit anyone’s use and enjoyment of the site. We may deny you access to our site if you don’t comply with these terms.
  • Your payment entitles you to enter into an agreement directly with Orenna Wellness to receive its products and/or services; therefore, a binding contract is only entered into when payment for a Service such as a session, event, workshop, course, retreat, or training programme has been received and confirmed by us.
  • Orenna Wellness reserves the right to amend or cancel any session, event, workshop, course, retreat and training programme, timing, dates, and venue and/or substitute speaker/teacher for any training.
  • Orenna Wellness will notify you via email or in writing of the changes made to a purchased session, event, workshop, course, retreat and training programme and:
    • We shall have no liability to you.
    • You retain the right to reschedule; and
    • You shall make no claim against us (including a refund) regarding the same.

31. Force Majeure

If the provisions of the products and/or services as contemplated by this Agreement are prevented or cancelled because of an act of God, an inevitable accident, fire, blackout, flood, or any other calamity, or if because of strikes or lockouts, or any other event beyond the control of both parties, then Orenna Wellness may as its option postpone the delivery of the session, event, workshop, course, retreat and training programme from the original schedule.

32. Disclaimer

  • Orenna Wellness, its teachers, personnel, and owners are not liable for any injury or damages to the person or property resulting from taking a session, event, workshop, course, retreat, or training programme now or in the future. You use the premises and facilities at your own risk.
  • We have taken reasonable steps to ensure that the Website and all information provided on or through it is accurate. However, Orenna Wellness assumes no responsibility for the information contained on this Website and disclaims all liability for such information.
  • We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of this Site.
  • Orenna Wellness is not responsible for the content of any sites directly or indirectly linked to or linked from any pages on this Website. If you consider any linked pages to be inappropriate, illegal, or offensive, please contact us.
  • Whilst we make every effort to ensure that the information on our website and elsewhere is as accurate as possible, we reserve the right to change the website and any information it contains.

33. Data Protection Policy

We must store and record your information, including data supplied, to provide Orenna Wellness services. For further information, refer to our Privacy Policy.

34. Privacy and Information Disclosure

Orenna Wellness may disclose your personal information if we receive a UK Government Access Request, search warrant, court order, subpoena, or request from the Information Commissioners Office or equivalent. This may include any Content you have posted and personal information such as email addresses, IP addresses, timestamps, and other user information we are legally compelled to disclose. Orenna Wellness’s Privacy Policy governs the preservation of your personal information.

35. Cookie Policy

Our site may use cookies to function correctly and to help us understand how our website is used. No personally identifiably information is stored. For further information, refer to our Privacy Policy.

36. Feedback

We welcome your questions and comments. Please send them to [email protected]

37. Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of Scotland, and each of the parties submits to the exclusive jurisdiction of the courts of Scotland.

End of Agreement.