Terms & Services (Orenna Wellness)
Effective date: 26/01/2026
These Terms apply to your use of this website and your purchase or participation in Orenna Wellness services (online classes, private sessions, programmes, workshops, and retreats).
1) Who we are
Orenna Wellness (“we”, “us”, “our”)
Website: orennawellness.com
Email: hello@orennawellness.com
Address: Highlands – Scotland – UK
If you need to contact us, email is the fastest option.
2) Non-clinical wellbeing boundary (important)
Orenna Wellness provides non-clinical wellbeing services. We do not diagnose, treat, or cure medical or mental health conditions. Any guidance is educational and supportive only.
If you have a health concern, please seek advice from an appropriately qualified healthcare professional.
3) Eligibility and personal responsibility
By booking or participating you confirm:
- You are 18+ (or have a parent/guardian book and supervise where appropriate).
- You will practice within your limits, stop if needed, and seek professional advice if unsure.
- You are responsible for providing a safe space to practice (clear floor space, suitable device setup, stable internet).
4) Our services
We may offer:
- Online classes (live via Google Meet or similar)
- Private 1:1 sessions (online or in-person where offered)
- Workshops / programmes (online or in-person)
- Retreats (in-person; details provided per retreat)
Service descriptions, pricing, and what’s included are shown on the relevant webpage or booking page and form part of these Terms.
Some services incorporate elements of Orenna Form™ (‘Precision in practice.’).
5) Bookings and payment (including Eventbrite)
Direct bookings (via our website/invoice): your contract is with Orenna Wellness.
Eventbrite bookings: when you book via Eventbrite, you also agree to Eventbrite’s platform terms. Refunds/cancellations for Eventbrite events follow the refund policy shown on the specific Eventbrite event listing and are managed via the organiser tools/process on Eventbrite. Eventbrite requires organisers to respond to refund requests within stated timeframes.
6) Pricing, tax, and currency
Prices are shown in the currency displayed at checkout/booking. Any applicable taxes/fees will be shown before you confirm payment.
7) Cancellation rights (UK consumers) — distance sales
If you are a UK consumer buying at a distance (online), you may have a 14-day cancellation right in some cases.
However, there are important exceptions, including (commonly relevant to Orenna Wellness):
a) Dated leisure services (workshops/retreats/classes on a specific date or period):
The 14-day cancellation right typically does not apply to leisure services provided on a specific date/period.
b) Services started within the cancellation period:
If you ask us to start delivering a service during the 14-day period (for example, you book a session for tomorrow), you may lose the right to cancel once the service is fully performed, and you may owe a proportionate amount for what has been provided.
We will always aim to be fair and clear, and your specific cancellation/refund terms will be shown at booking.
8) Our goodwill reschedule policy (simple default)
Unless a specific booking page says otherwise:
Live online classes (single session):
- If you can’t attend, you may request one reschedule/credit if you email us at least 24 hours before start time.
- No refunds for missed attendance without notice.
Private 1:1 sessions:
- Reschedule with 48 hours’ notice.
- Late cancellations (under 48 hours) are usually charged because time is reserved exclusively for you.
Workshops/programmes (dated):
- Transfer to a future date may be offered if you email us at least 7 days before, subject to availability.
- For cancellations closer to the date, we may not be able to refund due to committed costs.
Retreats:
- Retreat deposits are usually non-refundable unless we state otherwise, because venues and suppliers are booked in advance.
- Any retreat-specific refund terms will be clearly shown on the retreat booking page.
9) Changes by us (including cancellation)
We may occasionally need to change dates/times, venue details, or teachers due to unforeseen circumstances.
If we cancel an event/session you have paid for, you will be offered either:
- a full refund for the cancelled element, or
- a transfer to a suitable alternative date/time (your choice where possible).
10) Late arrival and session access
To protect the experience and safety of participants, we may not be able to admit late arrivals after a session has started (especially for workshops). This is at our discretion.
11) Online sessions (Google Meet) — practical rules
- You are responsible for your internet connection and device.
- We are not responsible for third-party outages (Google/your ISP), but we will act reasonably (e.g., reschedule if a session cannot run).
- Do not record sessions unless we give written permission.
12) Therapeutic / supportive yoga wording
Where we use terms like “supportive” or “therapeutic-inspired”, this refers to style and intention (gentle, accessible, regulation-supportive) and does not mean clinical therapy or medical treatment.
13) Orenna Form™ and intellectual property
Orenna Form™ is the signature method of Orenna Wellness. All Orenna Wellness content (including Orenna Form™ language, sequences, frameworks, class structures, cueing, written materials, audio/video recordings, workshop/programme content, and downloadable resources) is owned by us or licensed to us and is protected by intellectual property laws.
You are granted a limited, personal, non-transferable licence to access and use materials for your own private practice only. You must not copy, record, reproduce, share, teach, distribute, upload, publish, resell, or create derivative works from our content (in whole or in part) without our prior written consent.
14) Liability (important)
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
Otherwise, to the extent permitted by law:
- You participate at your own risk and are responsible for your choices during practice.
- We are not liable for losses arising from matters outside our reasonable control.
- We are not liable for indirect or consequential losses.
15) Complaints and disputes (UK consumers)
If you are unhappy, please email [Business email] with “Complaint” in the subject line and we will respond as soon as reasonably possible.
If we cannot resolve a complaint internally, UK regulations require us to provide information about Alternative Dispute Resolution (ADR) options, even if we do not agree to use ADR in every case.
16) Privacy
We use your details only to respond to enquiries and manage bookings, in line with our Privacy Policy.
17) Governing law
These Terms are governed by the laws of the United Kingdom. For UK consumers, you may also have rights under local mandatory consumer laws. (If you want this locked to Scotland specifically, we can set it to “laws of Scotland”.)