Privacy Policy
Privacy Policy
01. Introduction
Orenna Wellness respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what personal information we collect, why we use it, the lawful basis for doing so, who may receive it, how long we keep it and your rights. It applies when you use our website, contact us, make a booking or purchase, complete a Participation Declaration, make a payment, or subscribe to the Orenna Journal. We collect only the personal information reasonably necessary for these purposes. We process personal information in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 as amended, and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR). Further information about cookies and similar technologies is available in our Cookie Policy.
02. Who We Are
Orenna Wellness is responsible for determining how and why personal information is processed in connection with its services and acts as the data controller for the purposes described in this Privacy Policy. As data controller, Orenna Wellness is responsible for determining how and why personal information is processed and for handling that information in accordance with applicable data-protection law. These responsibilities apply to personal information processed through Orenna Wellness's website, booking and communication systems, as well as information appropriately retained within its internal business records. E: hello@orennawellness.com
03. Personal Information We Collect
The information we collect depends on how you interact with Orenna Wellness. Enquiries and communications When you contact us, we may collect your name, email address, telephone number where provided, and the information contained in your enquiry or correspondence.
Bookings and Participation Declarations When you make or manage a booking, we may collect: your name; email address; telephone number where required; the experience, workshop or event selected; booking date and time; booking status and reference; necessary booking communications; and records showing completion of a Participation Declaration and acceptance of our Terms & Conditions, including the date and time of the acknowledgement. Our online booking and Participation Declaration processes do not ask you to provide a detailed medical history, diagnoses or medication information. Please do not provide unnecessary medical or other sensitive personal information through our general website, booking, contact or newsletter forms.
Payments and purchases When you make a payment or purchase, we may receive or retain information necessary to administer the transaction, such as: your name and contact details; the service or digital product purchased; payment amount; payment status; transaction reference; payment date; and refund information where applicable. Payment-card details are processed by the relevant payment provider. Orenna Wellness does not collect or store full payment-card numbers or card security codes through its booking, contact or Participation Declaration forms.
Orenna Journal If you choose to subscribe to the Orenna Journal or other optional email communications, we may collect your email address, your name where requested, your subscription record and your marketing preferences. Subscription is optional and is separate from making a booking or purchase.
04. How We Collect Personal Information
Most personal information is provided directly by you when you contact us, complete a form, make or manage a booking, complete a Participation Declaration, make a purchase or payment, or subscribe to the Orenna Journal. We may also receive limited administrative or transaction information from service providers involved in a booking, purchase or payment, such as payment status, transaction references or refund information. If another person makes an enquiry or booking on your behalf, we may receive the information they provide about you. We do not buy personal-data lists or obtain personal information from unrelated third parties for marketing.
05. How and Why We Use Personal Information
We process personal information only where we have an appropriate lawful basis. Enquiries We use your information to respond to enquiries and requests. Where your enquiry concerns a potential booking or purchase, the lawful basis is normally taking steps at your request before entering into a contract. For other genuine enquiries, we may rely on our legitimate interest in responding to communications concerning Orenna Wellness. Bookings and services We use personal information to arrange and administer bookings, provide the requested service, communicate necessary information and manage changes, cancellations or refunds. The lawful basis is the performance of a contract or taking steps at your request before entering into a contract. The information requested for a booking is necessary for us to administer and provide the service. If required information is not provided, we may be unable to complete the booking. Participation Declaration and contractual records We retain necessary records of Participation Declarations and acceptance of our Terms & Conditions to administer and document the service and associated contractual relationship. We rely on performance of a contract and, where applicable, our legitimate interest in maintaining proportionate records relating to services provided and resolving complaints or disputes. Payments and purchases We use transaction information to administer payments, purchases and refunds. We rely on performance of a contract for transaction administration and on legal obligations where financial records must be retained for accounting or tax purposes. Orenna Journal and marketing Where you choose to receive the Orenna Journal or other email marketing, we rely on your consent. Marketing consent is separate from making a booking, purchasing a product, completing a Participation Declaration or accepting our Terms & Conditions. You may withdraw your consent at any time by using the unsubscribe facility provided in the email or by contacting Orenna Wellness. Website operation and security We may process limited technical information where necessary to operate and protect our website and systems, prevent misuse, maintain security and resolve technical problems. Where personal information is involved, we rely on our legitimate interests in maintaining the security and effective operation of our website and business systems, where those interests are not overridden by your rights.
06. Who We Share Personal Information With
Orenna Wellness does not sell personal information. Where necessary, limited personal information may be processed by or shared with service providers supporting our: website and hosting; booking system; website forms and business email; payment processing; purchases and digital-product delivery, where applicable; and accounting or professional services where reasonably necessary. Information may also be disclosed where required by law or to establish, exercise or defend legal rights. Service providers receive only the information reasonably necessary for the relevant purpose. Some providers act as processors on behalf of Orenna Wellness. Others, such as certain payment providers, may process information independently for their own legal or regulatory purposes.
07. International Transfers
Some service providers may process personal information outside the United Kingdom. Where this results in a restricted international transfer under UK data-protection law, we use an applicable lawful transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards. Further information about applicable safeguards may be requested from Orenna Wellness.
08. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, contractual or dispute-related requirements. In general: enquiries and correspondence are kept for as long as reasonably necessary to deal with the enquiry and appropriate follow-up; booking and Participation Declaration records are kept for as long as reasonably necessary to administer and maintain appropriate records of the service and deal with potential complaints or claims; payment and accounting records are kept for the period required by applicable accounting and tax obligations; marketing information is kept while you remain subscribed, with limited suppression information retained where necessary after you unsubscribe so that your preference can continue to be respected; and website and cookie information is retained according to the purpose and configuration of the relevant technology, as further described in our Cookie Policy. When personal information is no longer required, it is deleted securely or anonymised where appropriate.
09. How We Protect Personal Information
Orenna Wellness uses appropriate technical and organisational measures to protect personal information against unauthorised access, use, alteration, disclosure, loss or destruction. These measures are proportionate to the nature of the information and may include access controls, password protection, appropriate encryption, secure systems, software maintenance, data minimisation, secure storage and deletion, and separation of internal records from general website booking information where appropriate. No electronic system can be guaranteed to be completely secure. We therefore keep our security arrangements under review and respond appropriately to identified risks or personal-data breaches.
10. Orenna Journal and Marketing
The Orenna Journal and other marketing communications are optional. Where consent is required, we obtain it through a separate affirmative choice. Agreeing to our Terms & Conditions, making a booking or purchase, or completing a Participation Declaration does not constitute marketing consent. You may unsubscribe at any time using the method provided in the email. Withdrawing marketing consent does not affect your ability to make bookings or purchases and does not prevent us from sending necessary communications about an existing booking, purchase or transaction. We do not sell or provide our subscriber list to third parties for their own marketing.
11. Cookies
12. Your Individual Rights
Under UK data-protection law, you have rights concerning your personal information. Which rights apply can depend on the circumstances and the lawful basis for processing.
Right to be informed You have the right to know how your personal information is collected and used. This Privacy Policy is intended to provide that information. Right of access You may request access to personal information Orenna Wellness holds about you. This is commonly known as a Subject Access Request (SAR). Right to rectification You may ask us to correct inaccurate personal information or complete information that is incomplete. Right to erasure In certain circumstances, you may ask us to delete your personal information. This is sometimes known as the right to be forgotten. This right is not absolute, and information may sometimes need to be retained where there is a lawful reason to do so. Right to restrict processing In certain circumstances, you may ask us to restrict the way we use your personal information. Right to data portability Where the legal requirements apply, you may have the right to receive certain personal information you provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller. Right to object You have the right to object at any time to the use of your personal information for direct marketing. You may also have the right to object to processing based on legitimate interests. Where this applies, we will stop the processing unless there are compelling legitimate grounds for continuing it or the processing is required for the establishment, exercise or defence of legal claims. Automated decision-making You have rights concerning certain decisions made solely through automated processing, including profiling, where those decisions have legal or similarly significant effects. Orenna Wellness does not currently use this type of solely automated decision-making. Exercising your rights To exercise an applicable right, contact Orenna Wellness using the details provided in Section 02 — Who We Are. We may ask for information reasonably necessary to confirm your identity. We will respond without undue delay and normally within one month, subject to any extension or other provision permitted by applicable data-protection law. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
13. External Websites
Our website may contain links to websites operated independently by third parties. Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information through their websites or services.
14. Changes to This Privacy Policy
We may update this Privacy Policy where our services, systems, providers or legal obligations change. The effective date at the beginning of this policy identifies when the current version took effect. Where a change materially affects how we use personal information, we will provide additional information or obtain consent where required before beginning the new processing.
15. Questions and Complaints
If you have a question or concern about how Orenna Wellness handles your personal information, please contact: hello@orennawellness.com We will consider data-protection concerns appropriately and respond in accordance with applicable legal requirements. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
Effective date: 20 September 2026
Considered in Every Detail
We believe that responsible choices need not be complicated. Through thoughtful purchasing, careful use of resources and attention to the smallest details, we seek to create a private wellness experience that respects both the individual and the environment.
