Cookie Policy
Cookie Policy
01. Introduction
At Orenna Wellness, we respect your privacy and aim to make your online experience clear and straightforward. This Cookie Policy explains how cookies and similar technologies are used on our website, why they may be needed and how you can manage them. For information about how we handle personal information, please read our Privacy Policy: https://orennawellness.com/legal-policies/privacy-policy/
02. What Are Cookies?
Cookies are small files placed on your computer, tablet or mobile device when you visit a website. They help websites operate, remember certain information and support services such as online bookings and payments. Some cookies are deleted when you close your browser. Others remain on your device for a specified period or until you delete them. Our website may also use similar technologies, such as local storage, to support particular functions.
03. How We Use Cookies
the services you choose to use. Depending on the functions accessed, these may help to: • Maintain website functionality and security. • Support appointment bookings and checkout sessions. • Process card payments securely. • Remember certain technical or display preferences. • Support authorised website administration. Website administration cookies WordPress uses cookies to support authorised administrator login sessions, authentication and certain account preferences. These cookies relate to access to the website’s administration functions rather than advertising to ordinary visitors. Their duration depends on the relevant WordPress functionality and login settings. Analytics and attribution Google Analytics and WooCommerce Order Attribution are not part of our intended active website configuration as at the effective date of this policy. We will review this statement if our configuration changes. This statement describes our intended setup and should not be taken as a technical inventory of every script or cookie. We assess technologies according to their actual purposes. Where consent is legally required, we will obtain it before activating the relevant technology.
04. Booking, Checkout and Payment Services
We use Amelia to manage private appointment bookings and Square to process card payments. Our website also has a WooCommerce checkout connected to Square. Square is connected directly to Amelia as well. The technologies involved depend on which checkout route you use; an Amelia appointment does not necessarily pass through WooCommerce. When the relevant features are used, these systems may use cookies or similar technologies to maintain booking and checkout sessions, remember basket contents, support authentication, process payments and help protect against fraud. WooCommerce documents cookies that support cart contents and customer sessions. The specific cookies set on your device depend on the features you use and the website’s configuration. Some technologies may be necessary to provide a service you have requested and may qualify for an exception from cookie consent requirements. Other technologies may require consent. We do not assume that every cookie associated with a booking or payment provider is strictly necessary. For information about booking, checkout and payment information, please read our Privacy Policy: https://orennawellness.com/legal-policies/privacy-policy/
05. Your Cookie Choices
Where our website uses technologies that require consent, we will provide appropriate consent controls before activating them. Where an applicable legal exception requires an opportunity to object, we will provide the required means of doing so. You can also view, block or delete cookies through your browser’s privacy settings. Blocking cookies needed for essential website functions may affect your ability to make a booking or complete a payment. Browser settings vary; consult your browser’s official support information for guidance.
06. Cookie Duration and Information
The length of time a cookie remains on your device depends on its purpose and configuration. Session cookies generally expire when a browsing session ends. Persistent cookies remain for a defined period or until you remove them. The following table lists standard WooCommerce cookies documented by WooCommerce. These are reference descriptions, not confirmation that each cookie is currently set on every page of our website. Actual cookie names, purposes and durations must be checked against the live website before the table is treated as a complete cookie inventory. WooCommerce Cookies WooCommerce documents the following cookies as part of its standard shopping-cart functionality. Their presence and duration on the Orenna Wellness website must be verified before this information is treated as a complete cookie inventory. woocommerce_cart_hash Purpose: Detects changes to the contents of the shopping cart. Documented default duration: Browser session. woocommerce_items_in_cart Purpose: Detects changes to the contents of the shopping cart. Documented default duration: Browser session. wp_woocommerce_session_* Purpose: Identifies a customer's shopping-cart session so that WooCommerce can retrieve the relevant cart information. Documented default duration: Two days. Reference: WooCommerce official cookie documentation: https://woocommerce.com/document/woocommerce-cookies/. You can review and delete cookies stored on your device through your browser’s privacy settings. Where applicable, further information about verified cookies, providers and durations will be available through our cookie information or preference controls.
07. Changes to This Policy
We may update this Cookie Policy if our website, services, technologies or legal obligations change. The effective date at the beginning of this document identifies when this version takes effect. Where legally required, we will obtain fresh consent before introducing relevant changes.
08. Contact and Further Information
If you have any questions about our use of cookies, please contact: Orenna Wellness 57 Harbour Road Inverness IV1 1UF Scotland, United Kingdom Email: hello@orennawellness.com For further information about your privacy rights, please read our Privacy Policy or visit the Information Commissioner's Office. For further information about your privacy rights, please read our Privacy Policy at https://orennawellness.com/legal-policies/privacy-policy/ or visit the Information Commissioner’s Office at https://ico.org.uk/.
Effective date: 20 September 2026
Considered in Every Detail
We believe that responsible choices need not be complicated. Through thoughtful purchasing, careful use of resources and attention to the smallest details, we seek to create a private wellness experience that respects both the individual and the environment.
